HOPESYNC PRIVACY POLICY

Options Women's Center 
Effective Date: November 5, 2026 

1. Introduction 

Options Women's Center ("we," "us," or "our") is committed to protecting the privacy and confidentiality of individuals who visit our website, contact our organization, or receive our services. 

This Privacy Policy explains how we collect, use, protect, and disclose personal information through our website, appointment requests, client communications, and  SMS/text messaging program. 

We respect the privacy of every individual seeking information, education, or services from our organization. 

2. Information We Collect 

We may collect personal information that you voluntarily provide when contacting us,  requesting an appointment, communicating with our staff, or participating in our services. 

This information may include: 
• Name 
• Phone number 
• Email address 
• Mailing address, when provided 
• Appointment and scheduling information 
• Information related to services or resources you request 
• Communications exchanged with our staff 
• SMS/text messaging consent and communication preferences 

We may also collect limited technical information when you visit our website, such as IP  address, browser type, device information, and website usage information.

Information collected in connection with our services is handled confidentially and in  accordance with applicable privacy requirements. 

3. How We Use Your Information 

Options Women's Center may use personal information to: 
• Respond to inquiries and requests for assistance 
• Schedule, confirm, and remind individuals about appointments 
• Provide information about pregnancy-related services and resources
• Communicate about requested services and support 
• Provide follow-up communication 
• Respond to messages initiated by individuals 
• Maintain appropriate service and communication records 
• Improve our website and services 
• Comply with applicable legal obligations 

We use personal information for legitimate organizational purposes related to our services and communications. 

4. SMS/Text Messaging Privacy 

Options Women's Center offers SMS/text messaging to individuals who voluntarily consent to receive communications from our organization. 

Messages may include: 
• Appointment confirmations and reminders 
• Appointment scheduling and updates 
• Follow-up communication 
• Information about available services and resources 
• Requested information 
• Client support and responses to inquiries 

Message frequency varies depending on your appointments, requested services, and communication needs.

Message and data rates may apply depending on your mobile carrier and service plan. 

You may opt out of receiving SMS/text messages at any time by replying STOP to any message from Options Women's Center. After opting out, you may receive a final confirmation message, and no further program messages will be sent unless you opt in again. 

For assistance, reply HELP or contact Options Women's Center at 570-207-1907 (Scranton), 570-616-4225 (Honesdale), or appt@optionswomenscenter.com. 

Consent to receive SMS/text messages is voluntary and is not a condition of receiving services from Options Women's Center. 

5. Mobile Information and SMS Consent Protection 

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. 
Information collected as part of the SMS consent process will not be shared with third parties or affiliates for marketing or promotional purposes. 

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. 

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. 

Options Women's Center may use trusted technology and service providers as necessary to deliver and support messaging services. These providers may process information only as necessary to perform services on our behalf and are not permitted to use mobile information or SMS consent information for their own marketing or promotional purposes. 

Options Women's Center does not sell or rent mobile information or SMS opt-in and consent information. 

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6. Information Sharing and Disclosure 

We respect the confidentiality of personal information and do not disclose it for unrelated purposes. 

We may share limited personal information when necessary to: 
• Provide services requested by an individual 
• Work with trusted technology and service providers acting on our behalf
• Comply with applicable laws or valid legal requirements 
• Protect the rights, safety, and security of individuals or our organization

 
Service providers are expected to use personal information only for authorized purposes and to protect it appropriately. 

Mobile information and SMS opt-in consent information are excluded from any sharing for  third-party or affiliate marketing or promotional purposes. 

7. Data Security 

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or misuse. 

Although we take steps to safeguard information, no electronic transmission or storage system can be guaranteed to be completely secure. 

8. Data Retention 

We retain personal information only for as long as reasonably necessary to provide services, maintain appropriate records, fulfill legitimate organizational purposes, and comply with applicable legal obligations. 
SMS consent records and communication preferences may be retained as necessary to document consent and honor opt-out requests. 

9. Cookies and Website Information 

Our website may use cookies or similar technologies to support website functionality and understand general website activity. 

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality. 

10. Third-Party Websites 

Our website may contain links to external websites operated by other organizations. 

Options Women's Center is not responsible for the privacy practices or content of external websites. We encourage visitors to review the privacy policies of those websites. 

11. Your Privacy Choices 

You may contact Options Women's Center to request information about your personal information or ask that information be corrected or deleted, subject to applicable legal and recordkeeping requirements.

You may withdraw SMS consent at any time by replying STOP. 

For assistance with your information or communication preferences, please contact us using the information below. 

12. Children's Privacy 

Our website is not intended to knowingly collect personal information directly from children under 13 without appropriate parental or guardian consent. 
If we become aware that information has been collected from a child under 13 without required consent, we will take appropriate steps consistent with applicable law. 

13. Changes to This Privacy Policy 

Options Women's Center may update this Privacy Policy to reflect changes in our services,  privacy practices, or applicable requirements. 

Updates will be posted on our website with a revised effective date. 

14. Contact Information

 If you have questions about this Privacy Policy or how your personal information is handled,  please contact: 

Options Women's Center 

Scranton Location 
1329 Wyoming Ave. 
Scranton, PA 18509 
Phone: 570-207-1907 

Honesdale Location 
614 Main Street 
Honesdale, PA 18431 
Phone: 570-616-4225 

Text: 570-892-1018 

Email: appt@optionswomenscenter.com 

Website: https://www.optionswomenscenter.com/ 

15. SMS Terms & Conditions

For additional information about our SMS/text messaging program, please review our Terms  & Conditions at: https://www.optionswomenscenter.com/terms-conditions